Refund policy
Returns & Refunds Policy
Last updated: 14 September 2026
We hope you love your order from Wax Bouquet. However, if you are not completely satisfied, please read our returns policy below.
1. Cancelling an order
If you change your mind about your order, please contact us as soon as possible.
If your order has not yet been made or dispatched, we will do our best to cancel it and issue a refund.
Once an order has been dispatched, our standard returns process below will apply.
2. Returns
Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving your goods, without needing to give a reason.
You then have a further 14 days to return the goods to us.
To request a return, please contact us within 14 days of receiving your order.
Email: waxbouquetuk@outlook.com
Please include your order number and the reason for your return.
Returned items should be sent back in an appropriate condition and, where possible, in their original packaging.
Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning an unwanted item.
3. Exceptions to the right to cancel
Some products may not be eligible for cancellation where an exception under UK consumer law applies.
This can include products that have been made to your specifications or personalised specifically for you.
Where applicable, we will clearly explain before purchase if a particular product is excluded from the standard cancellation right.
Please note that simply opening a product to inspect it does not automatically remove your statutory rights. However, if an item is handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to deduct an amount from the refund to reflect any reduction in value, where permitted by law.
4. Faulty, damaged or incorrect items
If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible.
Email: waxbouquetuk@outlook.com
Please provide your order number and, where appropriate, photographs showing the damage or issue.
We will assess the problem and, where appropriate, offer a replacement, repair or refund in accordance with your statutory consumer rights.
You will not be responsible for reasonable return postage costs where the item is faulty, damaged or incorrectly supplied.
5. Refunds
Once we have received your returned item and confirmed that a refund is due, we will process the refund using the original payment method.
Where you exercise your statutory right to cancel, refunds will normally include the cost of the standard delivery option you originally paid for. If you selected a more expensive delivery option, we are not required to refund the additional cost.
We will normally issue your refund within 14 days of receiving the returned goods, or, where applicable, within 14 days of you providing evidence that the goods have been returned.
Please note that your bank or payment provider may take additional time to process the refund.
6. Sale and promotional items
Sale and promotional items are covered by the same statutory consumer rights as full-price items.
A reduction in price does not remove your legal rights if an item is faulty, damaged or not as described.
7. Exchanges
We do not guarantee exchanges for unwanted items. If you would like a different fragrance or product, you may return the original item where eligible and place a new order.
Faulty, damaged or incorrectly supplied items will be dealt with in accordance with your statutory rights.
8. Return instructions
Please contact us before sending anything back so that we can provide the correct return instructions and return address.
Email: waxbouquetuk@outlook.com
9. Your statutory rights
Nothing in this policy affects or limits your statutory rights under UK consumer law.
If you have any questions regarding a return, cancellation or refund, please contact us at waxbouquetuk@outlook.com and we will be happy to help.
Thank you for supporting Wax Bouquet and our small business! 🌸