Shipping policy
Shipping Policy
Last updated: 14 September 2026
Thank you for choosing Wax Bouquet! 🌸
We carefully package every order to ensure your wax melts, candles, room sprays, car diffusers, hoover discs and other home-fragrance products arrive safely.
UK Delivery
We currently offer delivery throughout the UK using Royal Mail Tracked 48.
Delivery charge: £3.95
Royal Mail Tracked 48 aims to deliver your parcel within 2–3 working days after dispatch. Delivery times are estimates and are not guaranteed.
Order Processing
Our products are handmade and carefully prepared for each order.
We aim to process and dispatch orders within 2–5 working days of your order being placed.
During busy periods, product launches, sales and seasonal occasions, processing times may occasionally take longer. If there is likely to be a significant delay with your order, we will do our best to keep you informed.
Please note that working days do not include Saturdays, Sundays or UK bank holidays.
Your delivery time begins once your order has been dispatched, not when your order is placed.
Tracking
All orders are sent using Royal Mail Tracked 48, so you will receive tracking information once your order has been dispatched.
Please use the tracking information provided to check the progress of your delivery.
If your tracking shows that your parcel has been delivered but you cannot find it, please check around your property and with household members or neighbours before contacting us.
If you are still unable to locate your parcel, please contact us at:
waxbouquetuk@outlook.com
Incorrect Delivery Address
Please ensure that your delivery address is correct before completing your order.
If you realise that you have entered an incorrect address, please contact us as soon as possible at waxbouquetuk@outlook.com.
If your order has not yet been dispatched, we will do our best to update the address.
Once your order has been dispatched, we may be unable to change the delivery address.
If a parcel is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.
Damaged Parcels
We take great care when packaging your order, but parcels can occasionally become damaged during transit.
If your order arrives damaged, please contact us as soon as possible at:
waxbouquetuk@outlook.com
Please provide your order number and photographs of the packaging and damaged product so that we can investigate the issue and arrange an appropriate solution.
Wax Melts & Warm Weather
Wax melts are made from wax and can soften or melt if exposed to high temperatures for prolonged periods.
During particularly warm weather, your wax melts may arrive slightly softer than usual. This does not normally affect their fragrance or performance.
If your wax melts have softened during transit, allow them to return to room temperature before handling.
Please avoid leaving parcels containing wax products in direct sunlight, conservatories, cars or other areas exposed to high temperatures.
Delayed or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery time, please contact us at:
waxbouquetuk@outlook.com
We will do our best to help locate your parcel and, where appropriate, investigate the matter with Royal Mail.
Please remember that delivery times are estimates and occasional delays can occur, particularly during busy periods and around UK bank holidays.
Contact Us
If you have any questions about your delivery or order, please contact:
Wax Bouquet
Email: waxbouquetuk@outlook.com
We are always happy to help. 🌸
Thank you for supporting Wax Bouquet and our small business!